Is Your VAT Refund Delayed? We Can Help.

For many businesses, VAT refunds represent an important source of cash flow. When refunds are delayed or a VAT verification becomes prolonged, the impact can be significant, affecting working capital, growth plans, and day-to-day operations.

We understand that dealing with SARS verification processes and disputes can be frustrating and time-consuming. Whether you are awaiting a VAT refund, responding to a verification request, or challenging an assessment, our VAT specialists are available to assist.

Common VAT Refund Delays - The Challenges Businesses Face

You may benefit from professional assistance if you are experiencing:

• Delayed VAT refunds
• SARS VAT verifications and audits
• Requests for extensive supporting documentation
• Penalties and interest imposed by SARS
• Rejected VAT refund claims
• Objections against SARS assessments
• Appeals following unsuccessful objections
• Other VAT-related disputes or compliance concerns

How We Can Assist with Your VAT Refund Delays

Our experienced VAT team can help you navigate the complexities of SARS processes by providing:

✅ Assistance with SARS VAT verifications and audits
✅ Support in resolving delayed VAT refunds
✅ Preparation and submission of objections
✅ Management of appeals against SARS decisions
✅ Technical VAT advice and dispute resolution strategies
✅ Liaison and engagement with SARS on your behalf
✅ Review of VAT positions and supporting documentation

Our goal is to help clients resolve VAT matters as efficiently as possible while protecting their rights and ensuring compliance with South African tax legislation.

Complimentary 30-Minute VAT Consultation

If you are experiencing challenges with a VAT refund, verification, objection, appeal, or any other VAT-related dispute with SARS, we invite you to contact us for a complimentary 30-minute consultation.

During this no-obligation discussion, we will:

• Understand your specific circumstances
• Identify key issues and potential risks
• Provide initial guidance on available options
• Discuss how we may be able to assist in resolving the matter

Contact us today to schedule your free 30-minute consultation and learn how our VAT specialists can assist you in achieving a successful resolution.

Think Before You Estimate: The Growing Risk in Provisional Tax Submissions

Provisional tax allows taxpayers to settle their income tax liability in instalments over the course of the year, rather than facing a significant payment on assessment. It also forms a key part of SARS’ revenue collection approach, ensuring that tax is received on an ongoing basis.

This framework places responsibility on taxpayers to estimate their taxable income for the year with a reasonable degree of accuracy. Although the prior year’s assessed taxable income (the “basic amount”) may be used as a starting point, it cannot be relied on without considering current financial performance, known changes, and expected trends for the year.

We have observed a growing trend of SARS issuing paragraph 19(3) letters following the submission of provisional tax returns. These requests require taxpayers to substantiate the basis of their estimates, signalling increased scrutiny from SARS.

In terms of paragraph 19(3) of the Fourth Schedule to the Income Tax Act, 1962, SARS may call for supporting information and, where the estimate is not considered reasonable, determine a revised taxable income. Notably, such a revision cannot be disputed through the objection and appeal process.

It is also important to address the misunderstanding that the use of the basic amount protects taxpayers from challenge. SARS remains entitled to interrogate estimates where they do not appropriately reflect the taxpayer’s current circumstances.

In addition, paragraph 20(2) provides that where an estimate is regarded as having been understated due to negligence or intent, any underestimation penalty imposed will not be subject to remission.

The implication is clear: insufficiently supported or inaccurate estimates increase the risk of SARS intervention, upward revisions, and exposure to penalties.

Accordingly, taxpayers should ensure that provisional tax calculations are properly considered, well supported by documentation, and aligned with actual performance trends. Any engagement with SARS should be addressed thoroughly and with appropriate supporting detail from the outset.

We recommend a proactive approach—ensuring that both provisional tax estimates and responses to SARS are robust and defensible. CentaTax can assist with the preparation of these calculations, as well as the drafting of well supported and comprehensive responses to paragraph 19(3) letters.

At Centatax, we have successfully assisted employers in implementing a structured and compliant approach to managing these instructions received from SARS. Our services include drafting communication, training, assistance in navigating the relevant SARS systems and corresponding with the appropriate SARS officials.

Understanding AA88 Third-Party Appointments

The use of AA88 third-party appointments by SARS is a significant debt recovery mechanism grounded in section 179 of the Tax Administration Act. It allows SARS to collect outstanding tax debts directly from third parties, most commonly employers, by intercepting an employee’s remuneration.

While these appointments are often implemented through payroll systems using e@syFile and may appear to be routine administrative instructions, their legal effect is far more substantial. SARS may only issue such an appointment if certain statutory safeguards are met, most notably the requirement to issue a compliant final demand to the taxpayer at least ten business days before the appointment is made. This safeguard is intended to give the taxpayer a fair opportunity to settle the debt, verify the amount, or challenge it.

Despite this, the process often creates tension between efficient debt recovery and procedural fairness, as employees may experience deductions before they have had a meaningful opportunity to confirm whether the debt is correct or whether SARS has followed the required steps.

Recent Updates to the SARS AA88 Employer Guide

Against this backdrop, SARS issued an updated AA88 Third-Party Appointment Employer Guide on 30 April 2026, aimed at addressing some of the practical administrative challenges employers face when implementing these appointments through e@syFile.

The updates are operational in nature and do not change the underlying legal framework. Instead, the focus is on improving the administration and processing of AA88 appointments within the system. The guide enhances application synchronisation by including troubleshooting steps to help employers correctly retrieve and identify the most recent AA88 notices. It also provides clearer guidance on employee filtering, assisting with the accurate identification of affected employees.

In addition, SARS has clarified and corrected the bulk payment process to support more accurate payment submissions and has explained system limitations relating to ITA88 status updates, including when manual intervention is required. These changes are therefore aimed at improving usability, system functionality, and compliance accuracy, while the broader legal and practical framework remains unchanged.

Practical Challenges for Employers and How CentaTax Can Assist

From an employer’s perspective, AA88 appointments present a difficult position. Employers are legally required to implement these instructions and may be held liable for amounts not deducted and paid over if they fail to comply. However, they are not provided with access to the underlying supporting information, such as the relevant assessments, statements of account, or confirmation that SARS issued the required final demand.

In our experience, this lack of transparency creates practical risks, particularly where debts are disputed, misallocated, or outdated. In practice, navigating these complexities requires a strong understanding of the legal and procedural framework underpinning AA88 appointments.

To ensure that the impact on the business operations is minimised, employment relationships should also be managed proactively to ensure that the affected employees understand the process. Ideally, the employers should communicate with and support employees throughout this process.

At Centatax, we have successfully assisted employers in implementing a structured and compliant approach to managing these instructions received from SARS. Our services include drafting communication, training, assistance in navigating the relevant SARS systems and corresponding with the appropriate SARS officials.

It is becoming increasingly crucial for entities to keep the details of their Representative Taxpayer updated with the South African Revenue Service (“SARS”), in line with the requirements set out in the Tax Administration Act, 2011 (“the TAA”).

In terms of the TAA, taxpayers are legally obligated to notify SARS within 21 business days of appointing a Representative Taxpayer, or of any subsequent changes made to such an appointment. For companies, this typically refers to the appointment of a public officer or equivalent official.

Failure to comply with these obligations constitutes an offence and may lead to administrative penalties, or in severe cases, criminal charges, including fines and/or imprisonment.

Understanding when to update your entity’s Representative Taxpayer is just as important as the update itself. Below are common and typical scenarios, often arising from standard business practices, that warrant such a change: